Return & Refund Policy

Last Updated: October 29, 2026

At Juliette Jewelry, your satisfaction is important to us. We want you to feel confident and happy with every purchase. If you're not completely satisfied with your order, we're here to help.

1. Order Cancellations & Changes

If you need to cancel or modify your order, please contact our customer support team as soon as possible after placing your order.

We process orders quickly to ensure timely delivery. Once your order has been packed or shipped, we may no longer be able to cancel or modify it.

If your order has already shipped, you may request a return after receiving your package, subject to our return policy below.

2. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your items.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Jewelry must be returned with its original packaging.

• All original tags and accessories, where applicable, must be included.

• Items must not show signs of damage, alteration, or excessive handling.

• Returns must be requested within 30 days of delivery.

We reserve the right to decline returns that do not meet these requirements, subject to applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer support team with:

• Your full name

• Your order number

• The item(s) you wish to return

• The reason for your return

Our support team will review your request and provide return instructions, including the appropriate return address.

Please do not send any items back without contacting us first. Unauthorized returns may experience delays in processing.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We strongly recommend using a tracked shipping service, as we cannot be responsible for packages lost during return transit.

Original shipping fees are non-refundable, except where required by applicable law.

5. Refund Processing

Once your returned package arrives, our team will inspect the items to ensure they meet our return requirements.

If your return is approved:

• Your refund will be issued to your original payment method.

• You will receive an email confirmation once your refund has been processed.

• Your bank or payment provider may require additional time to display the refunded amount.

Refunds are processed after we receive and inspect the returned items.

6. Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the item and packaging.

Our customer support team will review your request and help arrange an appropriate solution, such as a replacement or refund.

7. Exchanges

If you would like to exchange an item for a different style, size, or design, please contact our support team.

Exchanges are subject to product availability and approval.

If a direct exchange is unavailable, you may request a return and place a new order.

8. Orders Already in Transit

Once an order has been dispatched, it cannot normally be canceled while in transit.

If you no longer wish to keep your purchase, please wait until the package has been delivered and contact us to arrange a return.

Shipping delays do not automatically qualify an order for cancellation while it is in transit. Your statutory consumer rights remain unaffected.

9. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made jewelry, where legally permitted

• Items damaged through misuse or improper handling

• Items returned outside the applicable return period, except where required by law

Items purchased during promotional events or clearance sales remain subject to this policy unless a clearly disclosed, lawful exception applies.

10. Contact Us

If you have any questions about returns, refunds, or your order, our customer support team will be happy to assist you.

Juliette Jewelry

Website: https://www.juliette-jewelry.com

Email: Contact@juliette-jewelry.com

We appreciate your trust in Juliette Jewelry and thank you for shopping with us.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.