Terms of service

Terms & Conditions

Last Updated: October 29, 2026

Welcome to JULIETTE JEWELRY.

These Terms & Conditions govern your access to and use of our website, https://www.juliette-jewelry.com, including all purchases, services, products, and promotions offered through our online store.

By visiting our website or placing an order, you agree to these Terms & Conditions and our applicable store policies.

Please read these terms carefully before using our website.

1. General Information

This website is operated under the brand name JULIETTE JEWELRY.

Throughout the website, the terms "we," "us," and "our" refer to JULIETTE JEWELRY.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or promotions at any time, subject to applicable law.

By accessing our website, you agree to use it only for lawful purposes.

2. Eligibility & Acceptance

By using our website or placing an order, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.

  • You are legally capable of entering into a purchase agreement.

  • The information you provide during checkout is accurate and complete.

  • You will not use our website for fraudulent, unlawful, or unauthorized activities.

We reserve the right to refuse service or cancel orders where we reasonably suspect fraud, misuse, or violations of these Terms & Conditions.

3. Products & Availability

At JULIETTE JEWELRY, we strive to provide accurate product descriptions, photographs, specifications, and availability information.

However, minor variations in color, appearance, or presentation may occur due to screen settings, lighting, or manufacturing differences.

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or correct inaccurate product information.

If an item becomes unavailable after an order is placed, we will notify you and arrange an appropriate refund or alternative solution.

4. Pricing & Payments

All product prices and applicable charges are displayed on our website.

We make every effort to ensure pricing information is accurate. However, occasional errors may occur.

If a pricing error affects your order, we may contact you to confirm the corrected amount or offer cancellation and a refund.

Payments are securely processed through the payment methods available at checkout.

By placing an order, you confirm that you are authorized to use the selected payment method.

We do not intentionally store complete payment card information on our website.

5. Special Promotions — Everything Free, Just Pay Shipping

JULIETTE JEWELRY may occasionally offer special promotions, including our "Everything Free — Just Pay Shipping" event.

During eligible promotional periods:

  • Selected jewelry items may be offered at a product price of $0.00.

  • Customers are responsible for the applicable shipping and handling charges displayed at checkout.

  • All charges are presented before an order is confirmed.

  • Promotional offers are subject to availability and may be limited in quantity or duration.

  • Promotions cannot be exchanged for cash or transferred to other purchases unless expressly stated.

A product advertised as free does not necessarily include free shipping.

Shipping and handling fees are separate from the product price and will be disclosed during checkout.

Refunds and returns for promotional orders are handled according to our Return & Refund Policy and applicable consumer protection laws.

We reserve the right to modify or end promotions, but changes will not retroactively alter confirmed orders.

6. Placing an Order

When you place an order through our website, you will receive an order confirmation email at the address provided during checkout.

All orders are subject to payment authorization, product availability, and verification where necessary.

We reserve the right to cancel orders in cases of suspected fraud, payment issues, stock shortages, or significant pricing errors.

If we cancel an order after receiving payment, we will refund the applicable amount paid.

Orders containing multiple items may be shipped separately.

7. Shipping & Delivery

We aim to process and deliver orders as efficiently as possible.

Our estimated shipping timeframes are:

Processing Time: 1–3 business days.

Estimated Delivery Time (United States): 4–8 business days after dispatch.

These estimates are not guaranteed delivery dates.

Delivery may be affected by shipping carrier delays, public holidays, weather conditions, high order volumes, or other circumstances beyond our reasonable control.

Once an order is shipped, tracking information will be provided when available.

For complete details, please refer to our Shipping & Delivery Policy.

Nothing in this section limits any mandatory delivery rights available under applicable law.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your name, street address, apartment number, postal code, and contact details before placing an order.

If you discover an error, contact us immediately at contact@juliette-jewelry.com.

We will attempt to accommodate address changes before shipment, but modifications cannot be guaranteed once an order has been processed.

Additional shipping charges caused by incorrect or incomplete information may apply where legally permitted and appropriately disclosed.

9. Order Cancellations & Modifications

If you need to cancel or modify an order, please contact our customer support team as soon as possible.

We will review cancellation requests received within 24 hours of purchase, provided the order has not already been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Any statutory cancellation rights remain unaffected.

10. Returns & Refunds

JULIETTE JEWELRY offers a 30-day return policy for eligible purchases.

Return requests must be submitted within 30 days of delivery.

To qualify for a standard return, items must generally be:

  • Unused and unworn

  • In their original condition

  • Returned with original packaging and applicable accessories

  • Free from damage caused by improper use

Customers are generally responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law provides otherwise.

Refunds are issued to the original payment method after the returned items have been received and approved, subject to applicable legal requirements.

For additional information, please refer to our Return & Refund Policy.

11. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Provide your order number, a description of the issue, and photographs where possible.

Our customer support team will review the situation and assist with an appropriate replacement, refund, or other remedy.

Nothing in these Terms excludes or restricts your statutory rights regarding defective or incorrectly described goods.

12. Discounts & Promotional Codes

Promotional codes, vouchers, and discounts may be subject to specific conditions.

Unless otherwise stated:

  • Promotional codes must be entered during checkout.

  • Discounts cannot be exchanged for cash.

  • Some promotions may not be combined.

  • Promotional codes may have expiration dates or usage limits.

  • Discounts apply only to eligible products and orders.

We reserve the right to refuse fraudulent or unauthorized use of promotional codes.

13. Intellectual Property

All content displayed on the JULIETTE JEWELRY website, including logos, branding, text, photographs, graphics, layouts, and design elements owned by or licensed to us, is protected by applicable intellectual property laws.

You may browse and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written permission or another lawful basis.

14. Prohibited Activities

You agree not to:

  • Use our website for illegal or fraudulent purposes.

  • Submit false or misleading information.

  • Attempt unauthorized access to our systems.

  • Distribute malware, viruses, or harmful code.

  • Interfere with website security or functionality.

  • Copy or misuse protected website content.

  • Place fraudulent orders or abuse promotional offers.

  • Violate applicable laws or third-party rights.

We may restrict access to our website where reasonably necessary to protect our business, customers, and systems.

15. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, and other operational functions.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control.

Links to external websites are provided for convenience and do not necessarily imply endorsement.

16. Privacy & Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

We may collect information necessary to process orders, arrange shipping, provide customer support, prevent fraud, and improve our services.

Please refer to our Privacy Policy for further details about how personal information is collected, used, and protected.

17. Website Availability & Accuracy

We work to maintain a secure, reliable, and accurate website.

However, we cannot guarantee that the website will always operate without interruption, technical errors, or temporary service disruptions.

We may update website content, correct inaccuracies, or perform maintenance when necessary.

To the extent permitted by law, we are not responsible for losses arising solely from temporary website unavailability or events outside our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, JULIETTE JEWELRY shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including applicable consumer protection rights or liability for fraud.

Your statutory rights remain unaffected.

19. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters or severe weather

  • Transportation disruptions

  • Carrier interruptions

  • Government restrictions

  • Labor disputes

  • Telecommunications or infrastructure failures

  • Other unforeseen events affecting fulfillment

Where such circumstances affect your order, we will take reasonable steps to communicate relevant updates and comply with applicable legal obligations.

20. Changes to These Terms

We reserve the right to update these Terms & Conditions when necessary.

Any changes will be published on this page with an updated revision date.

Changes will not retroactively remove rights that have already arisen under a confirmed purchase.

Your continued use of our website after updated terms become effective constitutes acceptance where permitted by law.

21. Applicable Law

These Terms & Conditions are governed by the laws applicable to the business entity operating JULIETTE JEWELRY, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in these Terms restricts rights or remedies that consumers cannot lawfully waive.

22. Contact Information

If you have questions regarding these Terms & Conditions, your order, or our services, please contact us.

JULIETTE JEWELRY

Website: https://www.juliette-jewelry.com

Email: contact@juliette-jewelry.com

Our customer support team will be happy to assist you.

Thank you for shopping with JULIETTE JEWELRY.

By using our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions, subject to applicable law.