Shipping & Delivery Policy

Last Updated: October 29, 2026

At Juliette Jewelry, we are committed to making your shopping experience as smooth and enjoyable as possible. We carefully prepare every order and work with our shipping partners to ensure your jewelry arrives safely.

Below, you'll find everything you need to know about our shipping process, delivery times, and order tracking.

1. When Can I Expect My Order?

We aim to process and dispatch orders as quickly as possible.

Order Processing Time: 1–3 business days.

Estimated Delivery Time (United States): 4–8 business days after dispatch.

Please note that these are estimated timeframes. Delivery may occasionally take longer due to high order volumes, public holidays, weather conditions, or unexpected carrier delays.

2. How Much Does Shipping Cost?

Shipping costs are calculated and displayed at checkout before you complete your purchase.

During our special promotional events, selected jewelry pieces may be offered at no product cost, with customers only responsible for the applicable shipping and handling fees.

All applicable shipping charges will be clearly displayed before payment confirmation.

3. How Can I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to follow your package's journey until delivery.

Please allow 1–4 business days for tracking information to become available or update in the carrier's system.

If you haven't received your tracking details, please check your spam or junk folder before contacting our support team.

4. My Estimated Delivery Date Has Passed. Where Is My Order?

While most orders arrive within the expected delivery timeframe, occasional delays may occur.

If your package has not arrived within 3 business days after the estimated delivery date, please contact us at:

contact@juliette-jewelry.com

Include your order number so our team can help investigate the shipment and provide available tracking updates.

We appreciate your patience and understanding.

5. Missing Items From Your Order

In some cases, orders containing multiple jewelry pieces may be shipped in separate packages.

This means you may receive some items before others.

If your order arrives incomplete, please check your shipping confirmation and tracking information.

If you believe an item is missing, contact us at contact@juliette-jewelry.com, and our team will be happy to assist you.

6. Damaged or Incorrect Items

We carefully prepare our jewelry for shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number

• Clear photographs of the affected item

• Photographs of the packaging, if damaged

• A brief description of the issue

Please do not return any items before contacting our customer support team.

We will review your request and help arrange an appropriate solution, including a replacement or refund where applicable.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

Cancellation requests submitted within 24 hours of purchase will be reviewed, provided the order has not already been processed or dispatched.

Once your order has shipped, cancellation may no longer be possible.

If your package is already in transit, you may request a return after delivery in accordance with our Return & Refund Policy.

8. Changes to Shipping Address

Please ensure that your shipping address, phone number, and contact details are correct before completing your order.

If you notice an error after placing your order, contact us immediately at contact@juliette-jewelry.com.

We will do our best to accommodate changes before dispatch.

Once your order has been processed or shipped, we cannot guarantee that shipping information can be modified.

Juliette Jewelry is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout, except where required by applicable law.

9. Tracking Issues

If your tracking number does not show any updates immediately after shipment, please don't worry.

Shipping carriers sometimes require additional time to scan and register packages in their tracking systems.

We recommend allowing 1–4 business days for tracking information to update.

If your tracking information remains unchanged for an extended period or indicates a delivery problem, please contact our customer support team.

10. Shipping Delays During Promotional Events

During special promotions, closing sales, or periods of exceptionally high demand, our processing and delivery times may be slightly longer than usual.

Our team works to dispatch orders as efficiently as possible while maintaining the care and attention each piece deserves.

We appreciate your understanding during these busy periods.

11. Returns & Exchanges

If you received the wrong item, your jewelry arrived damaged, or you would like to request a return, please contact our customer support team.

Eligible returns are handled according to our 30-Day Return & Refund Policy.

Customers are generally responsible for return shipping costs unless an item arrives damaged, defective, or incorrect, or applicable law requires otherwise.

12. Contact Us

If you have any questions regarding shipping, delivery, or your order status, our team is here to help.

JULIETTE JEWELRY

Website: https://www.juliette-jewelry.com

Email: contact@juliette-jewelry.com

Thank you for choosing Juliette Jewelry. We truly appreciate your trust and support.